How many patents does
24/7 Customer have?
patents
509
families
83
granted
93
applications
416
US
181
WO
95
EP
87
CN
1
RoW
145
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The report contains ten-year analysis with the following sections
- patent filing analysis
- worldwide filing analysis
- patent family analysis
- application analysis
- granted analysis
- classification analysis
- citation analysis
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12,000+
patents
42 million
patent families
23 million
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the following tables are just extracts from the report
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24/7 Customer
Top ten assignees appearing on patents
2009 - 2018
| 24/7 customer | 480 |
| [24]7.ai | 8 |
| 24/7 sustomer | 3 |
| at&t intellectual property i (amer… 🛈 | 3 |
| engageclick | 3 |
| voxify | 3 |
2009
| 24/7 customer | 3 |
2018
| 24/7 customer | 46 |
| [24]7.ai | 8 |
| 24/7 sustomer | 1 |
24/7 Customer
The top ten patent families are
|
Title of patent family (most common patent title) |
Family members |
Filing year |
|---|---|---|
| system and method for customer requests and contact management | 13 | 2006 |
| method and apparatus for building a user profile, for personalization using interaction … 🛈 | 13 | 2013 |
| method and apparatus for analyzing leakage from chat to voice | 13 | 2013 |
| slider and history field for smart chat sessions | 12 | 2010 |
| method and apparatus for intent prediction and proactive service offering | 12 | 2012 |
| method and apparatus for proactive notifications based on the location of a user | 12 | 2012 |
| method and apparatus for diverting callers to web sessions | 12 | 2012 |
| intent prediction based recommendation system | 11 | 2013 |
| business rules manager | 11 | 2012 |
| predictive 411 | 10 | 2012 |